Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Yang Song, Anca Sailer, Hidayatullah Shaikh. Hierarchical Online Problem Classification for IT Support Services. IEEE T. Services Computing, 5(3):345-357, 2012. [doi]