Wenchao Song, Kim Hua Tan, Andrej Baranek. Effective toolbox for lean service implementation. IJSS, 5(1):1-16, 2009. [doi]
@article{SongTB09,
title = {Effective toolbox for lean service implementation},
author = {Wenchao Song and Kim Hua Tan and Andrej Baranek},
year = {2009},
doi = {10.1504/IJSS.2009.021663},
url = {http://dx.doi.org/10.1504/IJSS.2009.021663},
researchr = {https://researchr.org/publication/SongTB09},
cites = {0},
citedby = {0},
journal = {IJSS},
volume = {5},
number = {1},
pages = {1-16},
}