Murray F. Spiegel. Advances in human-interface engineering for reverse directory assistance (ACNA) services. I. J. Speech Technology, 1(2):91-101, 1997. [doi]
@article{Spiegel97-0,
title = {Advances in human-interface engineering for reverse directory assistance (ACNA) services},
author = {Murray F. Spiegel},
year = {1997},
doi = {10.1007/BF02277190},
url = {http://dx.doi.org/10.1007/BF02277190},
researchr = {https://researchr.org/publication/Spiegel97-0},
cites = {0},
citedby = {0},
journal = {I. J. Speech Technology},
volume = {1},
number = {2},
pages = {91-101},
}