Passenger intelligence as a competitive opportunity: unsupervised text analytics for discovering airline-specific insights from online reviews

Sharan Srinivas, Surya Ramachandiran. Passenger intelligence as a competitive opportunity: unsupervised text analytics for discovering airline-specific insights from online reviews. Annals OR, 333(2):1045-1075, February 2024. [doi]

Authors

Sharan Srinivas

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Surya Ramachandiran

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