D. Sandy Staples, Ian K. Wong, Peter B. Seddon. Having expectations of information systems benefits that match received benefits: does it really matter?. Information & Management, 40(2):115-131, 2002. [doi]
@article{StaplesWS02,
title = {Having expectations of information systems benefits that match received benefits: does it really matter?},
author = {D. Sandy Staples and Ian K. Wong and Peter B. Seddon},
year = {2002},
doi = {10.1016/S0378-7206(01)00138-0},
url = {http://dx.doi.org/10.1016/S0378-7206(01)00138-0},
researchr = {https://researchr.org/publication/StaplesWS02},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {40},
number = {2},
pages = {115-131},
}