A Frame-based Knowledge Management Tool for Hospitality Front Desks - researchr publication authors

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Thomas Steiner, Bernhard Britsch, Louis Bourguinet. A Frame-based Knowledge Management Tool for Hospitality Front Desks. In Andrew J. Frew, editor, Information and Communication Technologies in Tourism, ENTER 2004, Cairo, Egypt, 2004. pages 468-478, Springer, 2004. [doi]

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