Volker Stich, Roman Emonts-Holley, Roman Senderek. Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service. In Valérie Monfort, Karl-Heinz Krempels, Tim A. Majchrzak, Ziga Turk, editors, WEBIST 2015 - Proceedings of the 11th International Conference on Web Information Systems and Technologies, Lisbon, Portugal, 20-22 May, 2015. pages 335-344, SciTePress, 2015. [doi]
@inproceedings{StichES15,
title = {Social Media Analytics in Customer Service: A Literature Overview - An Overview of Literature and Metrics Regarding Social Media Analysis in Customer Service},
author = {Volker Stich and Roman Emonts-Holley and Roman Senderek},
year = {2015},
doi = {10.5220/0005413003350344},
url = {http://dx.doi.org/10.5220/0005413003350344},
researchr = {https://researchr.org/publication/StichES15},
cites = {0},
citedby = {0},
pages = {335-344},
booktitle = {WEBIST 2015 - Proceedings of the 11th International Conference on Web Information Systems and Technologies, Lisbon, Portugal, 20-22 May, 2015},
editor = {Valérie Monfort and Karl-Heinz Krempels and Tim A. Majchrzak and Ziga Turk},
publisher = {SciTePress},
isbn = {978-989-758-106-9},
}