What Skills do Employers Require from People who Work in the IT Client Support Role?

Katrina Stott, William Kenneth Wood. What Skills do Employers Require from People who Work in the IT Client Support Role?. In HICSS. 2001. [doi]

@inproceedings{StottW01,
  title = {What Skills do Employers Require from People who Work in the IT Client Support Role?},
  author = {Katrina Stott and William Kenneth Wood},
  year = {2001},
  url = {http://computer.org/proceedings/hicss/0981/volume 208/09818069abs.htm},
  researchr = {https://researchr.org/publication/StottW01},
  cites = {0},
  citedby = {0},
  booktitle = {HICSS},
}