Ying Su, Jie Peng, Zhanming Jin. Quantitative models for service quality strategy implementation. IJSTM, 14(2/3):163-187, 2010. [doi]
@article{SuPJ10,
title = {Quantitative models for service quality strategy implementation},
author = {Ying Su and Jie Peng and Zhanming Jin},
year = {2010},
doi = {10.1504/IJSTM.2010.034326},
url = {http://dx.doi.org/10.1504/IJSTM.2010.034326},
researchr = {https://researchr.org/publication/SuPJ10},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {14},
number = {2/3},
pages = {163-187},
}