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Business Value of IT-Enabled Call Centers: An Empirical Analysis

Ramanath Subramanyam, Mayuram S. Krishnan. Business Value of IT-Enabled Call Centers: An Empirical Analysis. In Veda C. Storey, Sumit Sarkar, Janice I. DeGross, editors, Proceedings of the International Conference on Information Systems, ICIS 2001, December 16-19, 2001, New Orleans, Louisiana, USA. pages 55-64, Association for Information Systems, 2001.

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Ramanath Subramanyam

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Mayuram S. Krishnan

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