Sinarwati Mohamad Suhaili, Naomie Salim, Mohamad Nazim Jambli. Service chatbots: A systematic review. Expert Syst. Appl., 184:115461, 2021. [doi]
@article{SuhailiSJ21, title = {Service chatbots: A systematic review}, author = {Sinarwati Mohamad Suhaili and Naomie Salim and Mohamad Nazim Jambli}, year = {2021}, doi = {10.1016/j.eswa.2021.115461}, url = {https://doi.org/10.1016/j.eswa.2021.115461}, researchr = {https://researchr.org/publication/SuhailiSJ21}, cites = {0}, citedby = {0}, journal = {Expert Syst. Appl.}, volume = {184}, pages = {115461}, }