Agus Sulistya, Abhishek Sharma, David Lo. Spiteful, One-Off, and Kind: Predicting Customer Feedback Behavior on Twitter. In Emma S. Spiro, Yong-Yeol Ahn, editors, Social Informatics - 8th International Conference, SocInfo 2016, Bellevue, WA, USA, November 11-14, 2016, Proceedings, Part II. Volume 10047 of Lecture Notes in Computer Science, pages 368-381, 2016. [doi]
@inproceedings{SulistyaSL16,
title = {Spiteful, One-Off, and Kind: Predicting Customer Feedback Behavior on Twitter},
author = {Agus Sulistya and Abhishek Sharma and David Lo},
year = {2016},
doi = {10.1007/978-3-319-47874-6_26},
url = {http://dx.doi.org/10.1007/978-3-319-47874-6_26},
researchr = {https://researchr.org/publication/SulistyaSL16},
cites = {0},
citedby = {0},
pages = {368-381},
booktitle = {Social Informatics - 8th International Conference, SocInfo 2016, Bellevue, WA, USA, November 11-14, 2016, Proceedings, Part II},
editor = {Emma S. Spiro and Yong-Yeol Ahn},
volume = {10047},
series = {Lecture Notes in Computer Science},
isbn = {978-3-319-47873-9},
}