User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective

Yongqiang Sun, Yulin Fang, Kai H. Lim, Detmar W. Straub. User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective. Information Systems Research, 23(4):1195-1211, 2012. [doi]

Authors

Yongqiang Sun

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Yulin Fang

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Kai H. Lim

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Detmar W. Straub

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