Event interval analysis: Why do processes take time?

Suriadi Suriadi, Chun Ouyang, Wil M. P. van der Aalst, Arthur H. M. ter Hofstede. Event interval analysis: Why do processes take time?. Decision Support Systems, 79:77-98, 2015. [doi]

@article{SuriadiOAH15,
  title = {Event interval analysis: Why do processes take time?},
  author = {Suriadi Suriadi and Chun Ouyang and Wil M. P. van der Aalst and Arthur H. M. ter Hofstede},
  year = {2015},
  doi = {10.1016/j.dss.2015.07.007},
  url = {http://dx.doi.org/10.1016/j.dss.2015.07.007},
  researchr = {https://researchr.org/publication/SuriadiOAH15},
  cites = {0},
  citedby = {0},
  journal = {Decision Support Systems},
  volume = {79},
  pages = {77-98},
}