Josu Takala, Amnat Bhufhai, Kongkiti Phusavat. Proposed verification method for the content suitability of the customer satisfaction survey. Industrial Management and Data Systems, 106(6):841-854, 2006. [doi]
@article{TakalaBP06,
title = {Proposed verification method for the content suitability of the customer satisfaction survey},
author = {Josu Takala and Amnat Bhufhai and Kongkiti Phusavat},
year = {2006},
doi = {10.1108/02635570610671515},
url = {http://dx.doi.org/10.1108/02635570610671515},
tags = {survey},
researchr = {https://researchr.org/publication/TakalaBP06},
cites = {0},
citedby = {0},
journal = {Industrial Management and Data Systems},
volume = {106},
number = {6},
pages = {841-854},
}