Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations

Hongying Tan, Xiaofei Zhang 0003, Yefei Yang. Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations. Inf. Syst. J., 33(5):1186-1211, September 2023. [doi]

@article{TanZY23-0,
  title = {Satisfaction or gratitude? Exploring the disparate effects of physicians' knowledge sharing on patients' service evaluation in online medical consultations},
  author = {Hongying Tan and Xiaofei Zhang 0003 and Yefei Yang},
  year = {2023},
  month = {September},
  doi = {10.1111/isj.12440},
  url = {https://doi.org/10.1111/isj.12440},
  researchr = {https://researchr.org/publication/TanZY23-0},
  cites = {0},
  citedby = {0},
  journal = {Inf. Syst. J.},
  volume = {33},
  number = {5},
  pages = {1186-1211},
}