Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention

Urvashi Tandon, Amit Mittal, Sridhar Manohar. Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention. Electronic Markets, 31(4):945-964, 2021. [doi]

Authors

Urvashi Tandon

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Amit Mittal

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Sridhar Manohar

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