Ana Cuic Tankovic, Dragan Benazic. The perception of e-servicescape and its influence on perceived e-shopping value and customer loyalty. Online Information Review, 42(7):1124-1145, 2018. [doi]
@article{TankovicB18,
title = {The perception of e-servicescape and its influence on perceived e-shopping value and customer loyalty},
author = {Ana Cuic Tankovic and Dragan Benazic},
year = {2018},
doi = {10.1108/OIR-12-2016-0354},
url = {https://doi.org/10.1108/OIR-12-2016-0354},
researchr = {https://researchr.org/publication/TankovicB18},
cites = {0},
citedby = {0},
journal = {Online Information Review},
volume = {42},
number = {7},
pages = {1124-1145},
}