Ross C. Teague, John A. Allen. The Reduction of Uncertainty And Troubleshooting Performance. Human Factors, 39(2):254-267, 1997. [doi]
@article{TeagueA97,
title = {The Reduction of Uncertainty And Troubleshooting Performance},
author = {Ross C. Teague and John A. Allen},
year = {1997},
doi = {10.1518/001872097778543912},
url = {http://dx.doi.org/10.1518/001872097778543912},
tags = {C++},
researchr = {https://researchr.org/publication/TeagueA97},
cites = {0},
citedby = {0},
journal = {Human Factors},
volume = {39},
number = {2},
pages = {254-267},
}