Milé Terziovski, Damien Power, Amrik S. Sohal. The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146(3):580-595, 2003. [doi]
@article{TerziovskiPS03,
title = {The longitudinal effects of the ISO 9000 certification process on business performance},
author = {Milé Terziovski and Damien Power and Amrik S. Sohal},
year = {2003},
doi = {10.1016/S0377-2217(02)00252-7},
url = {http://dx.doi.org/10.1016/S0377-2217(02)00252-7},
tags = {certification},
researchr = {https://researchr.org/publication/TerziovskiPS03},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {146},
number = {3},
pages = {580-595},
}