Web-Based Context Aware Information Retrieval in Contact Centers

Amit Thawani, Srividya Gopalan, V. Sridhar. Web-Based Context Aware Information Retrieval in Contact Centers. In 2004 IEEE/WIC/ACM International Conference on Web Intelligence (WI 2004), 20-24 September 2004, Beijing, China. pages 473-476, IEEE Computer Society, 2004. [doi]

Authors

Amit Thawani

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Srividya Gopalan

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V. Sridhar

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