Helen Thomas, Richard Foil, Jim Dacus. New Technology Bliss and Plain in a Large Customer Service Center. In David B. Leake, Enric Plaza, editors, Case-Based Reasoning Research and Development, Second International Conference, ICCBR-97, Providence, Rhode Island, USA, July 25-27, 1997, Proceedings. Volume 1266 of Lecture Notes in Computer Science, pages 166-177, Springer, 1997.
@inproceedings{ThomasFD97,
title = {New Technology Bliss and Plain in a Large Customer Service Center},
author = {Helen Thomas and Richard Foil and Jim Dacus},
year = {1997},
researchr = {https://researchr.org/publication/ThomasFD97},
cites = {0},
citedby = {0},
pages = {166-177},
booktitle = {Case-Based Reasoning Research and Development, Second International Conference, ICCBR-97, Providence, Rhode Island, USA, July 25-27, 1997, Proceedings},
editor = {David B. Leake and Enric Plaza},
volume = {1266},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-63233-6},
}