Herbert H. Thompson, Richard Ford. Perfect Storm: The Insider, Naivety, and Hostility. ACM Queue, 2(4):58-65, 2004. [doi]
@article{ThompsonF04,
title = {Perfect Storm: The Insider, Naivety, and Hostility},
author = {Herbert H. Thompson and Richard Ford},
year = {2004},
doi = {10.1145/1016978.1016983},
url = {http://doi.acm.org/10.1145/1016978.1016983},
researchr = {https://researchr.org/publication/ThompsonF04},
cites = {0},
citedby = {0},
journal = {ACM Queue},
volume = {2},
number = {4},
pages = {58-65},
}