Xin Tian, Wu He, Chuanyi Tang, Ling Li, Hangjun Xu, David Selover. A new approach of social media analytics to predict service quality: evidence from the airline industry. J. Enterprise Inf. Management, 33(1):51-70, 2020. [doi]
@article{TianHTLXS20,
title = {A new approach of social media analytics to predict service quality: evidence from the airline industry},
author = {Xin Tian and Wu He and Chuanyi Tang and Ling Li and Hangjun Xu and David Selover},
year = {2020},
doi = {10.1108/JEIM-03-2019-0086},
url = {https://doi.org/10.1108/JEIM-03-2019-0086},
researchr = {https://researchr.org/publication/TianHTLXS20},
cites = {0},
citedby = {0},
journal = {J. Enterprise Inf. Management},
volume = {33},
number = {1},
pages = {51-70},
}