Ying Tian, Ming Zhao, Ming Liu, Yajing Liao, Chong Huang, Mingyao Hu. Hybrid modeling methodology for integrating customers' behaviors into system simulation to improve service operations management. Simulation Modelling Practice and Theory, 115:102445, 2022. [doi]
@article{TianZLLHH22,
title = {Hybrid modeling methodology for integrating customers' behaviors into system simulation to improve service operations management},
author = {Ying Tian and Ming Zhao and Ming Liu and Yajing Liao and Chong Huang and Mingyao Hu},
year = {2022},
doi = {10.1016/j.simpat.2021.102445},
url = {https://doi.org/10.1016/j.simpat.2021.102445},
researchr = {https://researchr.org/publication/TianZLLHH22},
cites = {0},
citedby = {0},
journal = {Simulation Modelling Practice and Theory},
volume = {115},
pages = {102445},
}