Katja Tiefenbacher, Sebastian Olbrich. Developing a Deeper Understanding of digitally Empowered Customers - a Capability Transformation Framework in the Domain of Customer Relationship Managem. In Ting-Peng Liang, Shin-Yuan Hung, Patrick Y. K. Chau, She-I Chang, editors, 20th Pacific Asia Conference on Information Systems, PACIS 2016, Chiayi, Taiwan, June 27 - July 1, 2016. pages 293, 2016. [doi]
@inproceedings{TiefenbacherO16-0,
title = {Developing a Deeper Understanding of digitally Empowered Customers - a Capability Transformation Framework in the Domain of Customer Relationship Managem},
author = {Katja Tiefenbacher and Sebastian Olbrich},
year = {2016},
url = {http://aisel.aisnet.org/pacis2016/293},
researchr = {https://researchr.org/publication/TiefenbacherO16-0},
cites = {0},
citedby = {0},
pages = {293},
booktitle = {20th Pacific Asia Conference on Information Systems, PACIS 2016, Chiayi, Taiwan, June 27 - July 1, 2016},
editor = {Ting-Peng Liang and Shin-Yuan Hung and Patrick Y. K. Chau and She-I Chang},
isbn = {9789860491029},
}