James M. Tien, Daniel Berg. Toward service systems engineering. In Proceedings of the IEEE International Conference on Systems, Man & Cybernetics: Washington, D.C., USA, 5-8 October 2003. pages 4890-4895, IEEE, 2003. [doi]
@inproceedings{TienB03,
title = {Toward service systems engineering},
author = {James M. Tien and Daniel Berg},
year = {2003},
doi = {10.1109/ICSMC.2003.1245757},
url = {http://dx.doi.org/10.1109/ICSMC.2003.1245757},
researchr = {https://researchr.org/publication/TienB03},
cites = {0},
citedby = {0},
pages = {4890-4895},
booktitle = {Proceedings of the IEEE International Conference on Systems, Man & Cybernetics: Washington, D.C., USA, 5-8 October 2003},
publisher = {IEEE},
isbn = {0-7803-7952-7},
}