Ding Hooi Ting. Modeling the customer satisfaction function: a two-country comparison. Electronic Markets, 28(2):163-175, 2018. [doi]
@article{Ting18,
title = {Modeling the customer satisfaction function: a two-country comparison},
author = {Ding Hooi Ting},
year = {2018},
doi = {10.1007/s12525-018-0286-5},
url = {https://doi.org/10.1007/s12525-018-0286-5},
researchr = {https://researchr.org/publication/Ting18},
cites = {0},
citedby = {0},
journal = {Electronic Markets},
volume = {28},
number = {2},
pages = {163-175},
}