Emir Toktar, Guy Pujolle, Edgard Jamhour, Manoel Camillo Penna, Mauro Fonseca. An XML Model for SLA Definition with Key Indicators. In Deep Medhi, José Marcos S. Nogueira, Tom Pfeifer, Shyhtsun Felix Wu, editors, IP Operations and Management, 7th IEEE International Workshop, IPOM 2007, San José, USA, October 31 - November 2, 2007, Proceedings. Volume 4786 of Lecture Notes in Computer Science, pages 196-199, Springer, 2007. [doi]
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