David Trastour, Athena Christodoulou. Towards Robust IT Service Portfolio Management. In Claudio Bartolini, Luciano Paschoal Gaspary, editors, Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings. Volume 5841 of Lecture Notes in Computer Science, pages 152-163, Springer, 2009. [doi]
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