Peter Trkman, Willem Mertens, Stijn Viaene, Paul Gemmel. From business process management to customer process management. Business Proc. Manag. Journal, 21(2):250-266, 2015. [doi]
@article{TrkmanMVG15,
title = {From business process management to customer process management},
author = {Peter Trkman and Willem Mertens and Stijn Viaene and Paul Gemmel},
year = {2015},
doi = {10.1108/BPMJ-02-2014-0010},
url = {http://dx.doi.org/10.1108/BPMJ-02-2014-0010},
researchr = {https://researchr.org/publication/TrkmanMVG15},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {21},
number = {2},
pages = {250-266},
}