Knowledge sharing using IT service management tools: conflicting discourses and incompatible practices

Clive R. Trusson, Neil F. Doherty, Donald Hislop. Knowledge sharing using IT service management tools: conflicting discourses and incompatible practices. Inf. Syst. J., 24(4):347-371, 2014. [doi]

Authors

Clive R. Trusson

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Neil F. Doherty

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Donald Hislop

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