Damir Tuckar. The Challenge of Customer Experience Management. In 2012 Proceedings of the 35th International Convention, MIPRO 2012, Opatija, Croatia, May 21-25, 2012. pages 629-634, IEEE, 2012. [doi]
@inproceedings{Tuckar12,
title = {The Challenge of Customer Experience Management},
author = {Damir Tuckar},
year = {2012},
url = {http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=6240722},
researchr = {https://researchr.org/publication/Tuckar12},
cites = {0},
citedby = {0},
pages = {629-634},
booktitle = {2012 Proceedings of the 35th International Convention, MIPRO 2012, Opatija, Croatia, May 21-25, 2012},
publisher = {IEEE},
isbn = {978-1-4673-2577-6},
}