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Ofir Turel, Yufei Yuan. Online Dispute Resolution services for electronic markets: a user centric research agenda. IJEB, 5(6):590-603, 2007. [doi]
Possibly Related PublicationsThe following publications are possibly variants of this publication: Online Dispute Resolution Services: Justice, Concepts and ChallengesOfir Turel, Yufei Yuan. In D. Marc Kilgour, Colin Eden, editors, Handbook of Group Decision and Negotiation. Volume 4 of Advances in Group Decision and Negotiation, pages 425-436, Springer, 2010. [doi]
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