Motivations for Word-of-Mouth Propagation post-Online Service Failure: Moderating Role of Responsiveness - researchr publication authors

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Khadija Ali Vakeel, Shubhamoy Dey. Motivations for Word-of-Mouth Propagation post-Online Service Failure: Moderating Role of Responsiveness. In 23rd Americas Conference on Information Systems, AMCIS 2017, Boston, MA, USA, August 10-12, 2017. Association for Information Systems, 2017. [doi]

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