Using self-organizing maps to model turnover of sales agents in a call center

Mauricio A. Valle, Gonzalo A. Ruz, Victor Hugo Masias. Using self-organizing maps to model turnover of sales agents in a call center. Appl. Soft Comput., 60:763-774, 2017. [doi]

Authors

Mauricio A. Valle

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Gonzalo A. Ruz

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Victor Hugo Masias

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