Auto-scaling emergency call centres using cloud resources to handle disasters

Srikumar Venugopal, Han Li, Pradeep Ray. Auto-scaling emergency call centres using cloud resources to handle disasters. In 19th International Workshop on Quality of Service, IWQoS 2011, San Jose, California, USA, 6-7 June 2011. pages 1-9, IEEE, 2011. [doi]

Authors

Srikumar Venugopal

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Han Li

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Pradeep Ray

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