Marco Vicente, Nelson Gama, Miguel Mira da Silva. A Business Motivation Model for IT Service Management. IJISMD, 5(1):83-107, 2014. [doi]
@article{VicenteGS14,
title = {A Business Motivation Model for IT Service Management},
author = {Marco Vicente and Nelson Gama and Miguel Mira da Silva},
year = {2014},
doi = {10.4018/ijismd.2014010104},
url = {http://dx.doi.org/10.4018/ijismd.2014010104},
researchr = {https://researchr.org/publication/VicenteGS14},
cites = {0},
citedby = {0},
journal = {IJISMD},
volume = {5},
number = {1},
pages = {83-107},
}