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Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems

Michael Vössing, Clemens Wolff, Volkmar Reinerth. Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems. In Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum, editors, Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Volume 331 of Lecture Notes in Business Information Processing, pages 138-150, Springer, 2018. [doi]

Authors

Michael Vössing

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Clemens Wolff

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Volkmar Reinerth

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