Thi Ly Vu, Zin Tun Kyaw, Chng Eng Siong, Rafael E. Banchs. Online FAQ Chatbot for Customer Support. In Erik Marchi, Sabato Marco Siniscalchi, Sandro Cumani, Valerio Mario Salerno, Haizhou Li 0001, editors, Increasing Naturalness and Flexibility in Spoken Dialogue Interaction - 10th International Workshop on Spoken Dialogue Systems, IWSDS 2019, Syracuse, Sicily, Italy, 24-26 April 2019. Volume 714 of Lecture Notes in Electrical Engineering, pages 251-259, Springer, 2019. [doi]
@inproceedings{VuKSB19,
title = {Online FAQ Chatbot for Customer Support},
author = {Thi Ly Vu and Zin Tun Kyaw and Chng Eng Siong and Rafael E. Banchs},
year = {2019},
doi = {10.1007/978-981-15-9323-9_21},
url = {https://doi.org/10.1007/978-981-15-9323-9_21},
researchr = {https://researchr.org/publication/VuKSB19},
cites = {0},
citedby = {0},
pages = {251-259},
booktitle = {Increasing Naturalness and Flexibility in Spoken Dialogue Interaction - 10th International Workshop on Spoken Dialogue Systems, IWSDS 2019, Syracuse, Sicily, Italy, 24-26 April 2019},
editor = {Erik Marchi and Sabato Marco Siniscalchi and Sandro Cumani and Valerio Mario Salerno and Haizhou Li 0001},
volume = {714},
series = {Lecture Notes in Electrical Engineering},
publisher = {Springer},
isbn = {978-981-15-9323-9},
}