A Hybrid Machine Learning Model for Efficient Classification of IT Support Tickets in The Presence of Class Overlap - researchr publication authors

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Yasmen Wahba, Nazim H. Madhavji, John Steinbacher. A Hybrid Machine Learning Model for Efficient Classification of IT Support Tickets in The Presence of Class Overlap. In Paria Shirani, Iosif-Viorel Onut, Tinny Ng, editors, Proceedings of the 32nd Annual International Conference on Computer Science and Software Engineering, CASCON 2022, Toronto, Ontario, Canada, November 15-17, 2022. pages 151-156, ACM, 2022. [doi]

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