A Hybrid Continual Learning Approach for Efficient Hierarchical Classification of IT Support Tickets in the Presence of Class Overlap - researchr publication authors

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Yasmen Wahba, Nazim H. Madhavji, John Steinbacher. A Hybrid Continual Learning Approach for Efficient Hierarchical Classification of IT Support Tickets in the Presence of Class Overlap. In IEEE International Conference on Industrial Technology, ICIT 2023, Orlando, FL, USA, April 4-6, 2023. pages 1-6, IEEE, 2023. [doi]

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