Roxana Wales, John O Neill, Zara Mirmalek. Ethnography, Customers, and Negotiated Interactions at the Airport. IEEE Intelligent Systems, 17(5):15-23, 2002. [doi]
@article{WalesOM02, title = {Ethnography, Customers, and Negotiated Interactions at the Airport}, author = {Roxana Wales and John O Neill and Zara Mirmalek}, year = {2002}, url = {http://csdl2.computer.org/dl/mags/ex/2002/05/x5015.htm}, researchr = {https://researchr.org/publication/WalesOM02}, cites = {0}, citedby = {0}, journal = {IEEE Intelligent Systems}, volume = {17}, number = {5}, pages = {15-23}, }