Early mover advantage in e-commerce platforms with low entry barriers: The role of customer relationship management capabilities

Shan Wang, Hasan Cavusoglu, Ziliang Deng. Early mover advantage in e-commerce platforms with low entry barriers: The role of customer relationship management capabilities. Information & Management, 53(2):197-206, 2016. [doi]

Authors

Shan Wang

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Hasan Cavusoglu

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Ziliang Deng

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