Can online user reviews be more helpful? Evaluating and improving ranking approaches

Jying-Nan Wang, Jiangze Du, Ya-Ling Chiu. Can online user reviews be more helpful? Evaluating and improving ranking approaches. Information & Management, 57(8):103281, 2020. [doi]

@article{WangDC20-2,
  title = {Can online user reviews be more helpful? Evaluating and improving ranking approaches},
  author = {Jying-Nan Wang and Jiangze Du and Ya-Ling Chiu},
  year = {2020},
  doi = {10.1016/j.im.2020.103281},
  url = {https://doi.org/10.1016/j.im.2020.103281},
  researchr = {https://researchr.org/publication/WangDC20-2},
  cites = {0},
  citedby = {0},
  journal = {Information & Management},
  volume = {57},
  number = {8},
  pages = {103281},
}