Yuren Wang, Xin Lu, Yuejin Tan. Impact of product attributes on customer satisfaction: An analysis of online reviews for washing machines. Electronic Commerce Research and Applications, 29:1-11, 2018. [doi]
@article{WangLT18-2,
title = {Impact of product attributes on customer satisfaction: An analysis of online reviews for washing machines},
author = {Yuren Wang and Xin Lu and Yuejin Tan},
year = {2018},
doi = {10.1016/j.elerap.2018.03.003},
url = {https://doi.org/10.1016/j.elerap.2018.03.003},
researchr = {https://researchr.org/publication/WangLT18-2},
cites = {0},
citedby = {0},
journal = {Electronic Commerce Research and Applications},
volume = {29},
pages = {1-11},
}