Xiaorui Wang, Ronggang Zhou. Impacts of User Expectation and Disconfirmation on Satisfaction and Behavior Intention: The Moderating Effect of Expectation Levels. International Journal of Human-Computer Interaction, 39(15):3127-3140, September 2023. [doi]
@article{WangZ23-84,
title = {Impacts of User Expectation and Disconfirmation on Satisfaction and Behavior Intention: The Moderating Effect of Expectation Levels},
author = {Xiaorui Wang and Ronggang Zhou},
year = {2023},
month = {September},
doi = {10.1080/10447318.2022.2095479},
url = {https://doi.org/10.1080/10447318.2022.2095479},
researchr = {https://researchr.org/publication/WangZ23-84},
cites = {0},
citedby = {0},
journal = {International Journal of Human-Computer Interaction},
volume = {39},
number = {15},
pages = {3127-3140},
}