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The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention

Xiaorui Wang, Ronggang Zhou, Renqian Zhang. The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention. In Aaron Marcus, Elizabeth Rosenzweig, editors, Design, User Experience, and Usability. Interaction Design - 9th International Conference, DUXU 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings, Part I. Volume 12200 of Lecture Notes in Computer Science, pages 464-475, Springer, 2020. [doi]

Authors

Xiaorui Wang

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Ronggang Zhou

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Renqian Zhang

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