Brad Wardman, Lisa Kelly, Michael Weideman. Voice of the customer. In 2013 APWG eCrime Researchers Summit, eCrime 2013, San Francisco, CA, USA, September 17-18, 2013. pages 1-7, IEEE, 2013. [doi]
@inproceedings{WardmanKW13,
title = {Voice of the customer},
author = {Brad Wardman and Lisa Kelly and Michael Weideman},
year = {2013},
doi = {10.1109/eCRS.2013.6805771},
url = {https://doi.org/10.1109/eCRS.2013.6805771},
researchr = {https://researchr.org/publication/WardmanKW13},
cites = {0},
citedby = {0},
pages = {1-7},
booktitle = {2013 APWG eCrime Researchers Summit, eCrime 2013, San Francisco, CA, USA, September 17-18, 2013},
publisher = {IEEE},
isbn = {978-1-4799-1158-5},
}