Doug Warner, J. Neal Richter, Stephen D. Durbin, Bikramjit Banerjee. Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web. In KDD. pages 467-472, 2001. [doi]
@inproceedings{WarnerRDB01,
title = {Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web},
author = {Doug Warner and J. Neal Richter and Stephen D. Durbin and Bikramjit Banerjee},
year = {2001},
url = {http://portal.acm.org/citation.cfm?id=502512.502583},
tags = {rule-based, web service},
researchr = {https://researchr.org/publication/WarnerRDB01},
cites = {0},
citedby = {0},
pages = {467-472},
booktitle = {KDD},
}